Ensuring all your I.T. hardware, networking infrastructure & important company data is available 24/7 to staff and managed is sometimes difficult for businesses. We always take a proactive view towards all I.T. issues, if it’s a single isolated case, fair enough and ticket closed, however if there is a re-occurring issue where a permanent fix or redesign can be implemented, this is where we shine.
Our I.T. Support services cover a wide area from standard I.T. Infrastructure Support (Software & Hardware), Network Support & I.T. Project Management
Ad-Hoc I.T. Support
This is our first level of support covering all 1st to 3rd line I.T. issues, software or hardware related. This level of support can also be used for carrying out infrastructure audits & reviewing / streamlining existing I.T. processes.
Use this level of service if you require I.T. Support or consultancy on a ad-hoc basis.
Retainer I.T. Support
Our retainer support level also covers all 1st to 3rd line I.T. issues, additionally customers benefit from discounted I.T. support costs and other value add elements, i.e. Designing / implementing of proactive support practices, making progressive changes to enhance / streamline existing I.T. functions and area’s.
Use this service if you require more frequent I.T. support
I.T. Project Management
Some I.T. projects can be overwhelming and sometimes can cause undesirable issues if not executed correctly.
We can take the I.T. project lifecycle burden off your shoulders with straight talking consultancy & information gathering while utilising best practice methodologies.